Privacy Policy
Effective Date: January 1, 2025
SLINE Connection bridges Slack workspaces with LINE and Telegram chats to support synchronized customer conversations. This privacy policy explains how we handle data while providing the bridge service and what choices you have about your information.
Information We Collect
- Workspace Metadata: Slack and connected messaging platform identifiers (LINE, Telegram) used to link conversations.
- Message Content: Messages, attachments, and reactions routed through the bridge to deliver them between platforms.
- Administrative Data: User accounts, subscription records, and audit events created through the admin console.
- Service Logs: Application and delivery logs to monitor performance, resolve incidents, and detect abuse.
How We Use Information
- Operate and maintain the Slack <-> messaging bridge across LINE and Telegram.
- Provide customer support and troubleshoot delivery issues.
- Enforce subscriptions, security controls, and acceptable use policies.
- Improve reliability, performance, and user experience.
Data Sharing
We only share bridge data with Slack, LINE, Telegram, and selected infrastructure providers required to deliver the service (for example, hosting and storage). We do not sell customer or end-user information. Disclosure may occur if required by law or to protect the integrity of the service.
Data Retention
Operational data is retained for as long as a workspace remains subscribed and for a limited period afterwards to support account recovery and legal obligations. Message delivery artifacts and logs are purged in accordance with customer configuration and regulatory requirements.
Security
We apply safeguards including encryption in transit, access controls, and monitoring to protect the data processed through the bridge. Access to customer content is restricted to authorized personnel with a business need.
Your Choices
- Administrators can disconnect workspaces or adjust channel bindings at any time.
- Contact us to request data export, correction, or deletion consistent with contractual obligations.
- Users should review Slack, LINE, and Telegram privacy settings to manage data shared with third-party apps.
Contact Us
For privacy questions or requests, email support@sline-connection.cc.